Do I need to book lessons?
Yes, you will need to book a place before you join, lessons must be paid for in advance, either call reception or pop into reception.
What do I need to bring to lessons?
Swimwear, a towel, if children feel comfortable goggles can be worn.
How many in a class?
Stages 1 and 2: 6 children (3:1 teacher/child ratio)
Stages 3, 4 and 5: 8 children
Stages 6 and 7: 10 children
Stage8+: 12 children
Rookies: 12 children
How long are the lessons?
Lessons are 30 minutes. Stage 7 upwards - some can be 45 minutes or 60 minutes.
How old does my child have to be to start lessons?
Stage 0 | 18m – 4yrs | An Adult must be in the water with them
Stages 1-10 | 4+ | Your child will be supported by a teacher.
How long are the courses?
We run our swimming lessons 50 weeks of the year in 8 week payment blocks.
Do I have to stay on site while my child has their lesson?
Yes. All parent/carers should stay on site for the duration of the lesson.
What should I do if my child has a medical condition?
Parents/carers must state the medical condition at the time of booking. If this changes please inform reception immediately.
What happens if my child is sick or can’t make lesson?
We do not offer refunds or catch-up lessons. If the illness/injury is long term please contact the centre: email@example.com
What happens if I miss payments?
You must contact us as soon as possible. After the pay date we open bookings to other children. If the space is still available you just to need to pay and you can be slotted in. Unfortunately, if a space has gone we will try to find you an alternative, this is not guaranteed.
My Child has had lessons elsewhere or not for a long time?
Please ring reception and we will book an assessment with a teacher.
What parking facilities do you offer?
When you become a member you can purchase a parking pass for a small fee from reception. This entitles you to park along The Esplanade or North Walk. Please see reception for more details.
Do you run Intensive lessons?
Yes we do through the summer holidays, please ring reception for dates and keep updated on our website.
Do you run 1-2-1 lessons?
Yes, please ring reception to be placed on the list.
Do you run Adult Swimming lessons?
Yes, Monday mornings 8 - 9am and Thursdays 6 - 6.45pm for Beginners,
6.45 - 7.30pm Improvers.
£5 per session, no booking needed.